FAQ | HELP

Click "My Account / My Orders" to check your orders status (Pending / Processing / Complete).

Ensure all items have shipped. Check with the shipper and contact customer service if status shows delivered but you didn't receive the items.

Backordered items will ship as soon as suppliers restock.

Click "Login" → "Create Account" and follow prompts. Information is private.

Go to "My Account / Account Information" to edit details or change your password.

Shipping is calculated at checkout after adding items to your cart.

Click "Login" → "Forgot your password?" and follow the prompts to reset your password.

Contact customer service within 72 hours. See Return & Exchange for details.

Check each item page or "My Account / My Orders" for tracking. Shipment confirmation sent within 24 hours of shipping.

Create an account, provide your shipping address. If your country is unavailable, we cannot ship there currently.

Select from available payment options during checkout. Orders ship after payment confirmation.

Shipping is calculated at checkout. We ship as soon as payment is received.

See our Return & Exchange page for complete policy details.

We provide the best value at the lowest price and aim to save you money.

Your privacy is important. See our Privacy Policy for details.

Use "My Account / My Orders / View Order / Print Order" to print invoice or request from support.

Use navigation menus or search box. Contact support if you have trouble locating a product.

For any questions about products, delivery, customs or after-sales service, contact: sales@esiks.com or send a support ticket.