FAQ | HELP

<div class="box-collateral em-line-01"> <div class="em-block-title"> <h2>FAQ</h2> </div> <div class="box"> <p>Order Q&A;</p> <div class="container-fluid"> <div id="accordion2" class="accordion"> <div class="accordion-group"> <div class="accordion-heading"><a class="accordion-toggle" href="#collapseOne" data-toggle="collapse" data-parent="#accordion2"> • Order Status </a></div> <div id="collapseOne" class="accordion-body collapse"> <div class="accordion-inner">Click the "My Account / My Orders”to check your orders status. It will shows pending/processing/complete for waiting pay/distribution/shipped.</div> </div> </div> <div class="accordion-group"> <div class="accordion-heading"><a class="accordion-toggle" href="#collapseTwo" data-toggle="collapse" data-parent="#accordion2"> • My order never arrived. </a></div> <div id="collapseTwo" class="accordion-body collapse"> <div class="accordion-inner">Be sure that all of the items in your order have shipped already. Check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.</div> </div> </div> <div class="accordion-group"> <div class="accordion-heading"><a class="accordion-toggle" href="#collapseThree" data-toggle="collapse" data-parent="#accordion2"> • When will my backorder arrive? </a></div> <div id="collapseThree" class="accordion-body collapse"> <div class="accordion-inner">Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.</div> </div> </div> </div> </div>  <p>My Account</p> <div class="container-fluid"> <div id="accordion2" class="accordion"> <div class="accordion-group"> <div class="accordion-heading"><a class="accordion-toggle" href="#collapseA1" data-toggle="collapse" data-parent="#accordion2"> • How do I create an account? </a></div> <div id="collapseA1" class="accordion-body collapse"> <div class="accordion-inner">Click the "Login"link at the top right side of our site.Then click “Create Account”and simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.</div> </div> </div> <div class="accordion-group"> <div class="accordion-heading"><a class="accordion-toggle" href="#collapseA2" data-toggle="collapse" data-parent="#accordion2"> • How do I edit my account information? </a></div> <div id="collapseA2" class="accordion-body collapse"> <div class="accordion-inner">Click the "My Account / Account Information" link to edit your account information. You can also change your password here.</div> </div> </div> <div class="accordion-group"> <div class="accordion-heading"><a class="accordion-toggle" href="#collapseA3" data-toggle="collapse" data-parent="#accordion2"> • How much is my shipping? </a></div> <div id="collapseA3" class="accordion-body collapse"> <div class="accordion-inner">Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.</div> </div> </div>  <div class="accordion-group"> <div class="accordion-heading"><a class="accordion-toggle" href="#collapseA4" data-toggle="collapse" data-parent="#accordion2"> • I forgot my password. </a></div> <div id="collapseA4" class="accordion-body collapse"> <div class="accordion-inner">Click the "Login" link, Under the login box you'll see a link that says "Forgot your password?". Click and enter your email address follow the prompts,you will receive a link to reset your password.</div> </div> </div>   <div class="accordion-group"> <div class="accordion-heading"><a class="accordion-toggle" href="#collapseA5" data-toggle="collapse" data-parent="#accordion2"> • I received the wrong product. </a></div> <div id="collapseA5" class="accordion-body collapse"> <div class="accordion-inner">Please contact customer service within 72 hours of receiving the product.Please see ourReturn & Exchangefor complete details regarding our return policy.</div> </div> </div>   <div class="accordion-group"> <div class="accordion-heading"><a class="accordion-toggle" href="#collapseA6" data-toggle="collapse" data-parent="#accordion2"> • When will my order ship? </a></div> <div id="collapseA6" class="accordion-body collapse"> <div class="accordion-inner">Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / My Orders"to track the status of your order. You will receive a shipment confirmation and tracking information within 24 hours of shipmentwhen your order has shipped.Please see ourShipping Guide for complete details.</div> </div> </div> </div> </div>  <p>International Shipping</p> <div class="container-fluid"> <div id="accordion2" class="accordion"> <div class="accordion-group"> <div class="accordion-heading"><a class="accordion-toggle" href="#collapseA7" data-toggle="collapse" data-parent="#accordion2"> • Do you ship to my country? </a></div> <div id="collapseA7" class="accordion-body collapse"> <div class="accordion-inner">Please create an account by clicking the "Login" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.</div> </div> </div> <div class="accordion-group"> <div class="accordion-heading"><a class="accordion-toggle" href="#collapseA8" data-toggle="collapse" data-parent="#accordion2"> • What are my payment choices? </a></div> <div id="collapseA8" class="accordion-body collapse"> <div class="accordion-inner">During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.</div> </div> </div> <div class="accordion-group"> <div class="accordion-heading"><a class="accordion-toggle" href="#collapseA9" data-toggle="collapse" data-parent="#accordion2"> • When will my order ship and what are my shipping charges? </a></div> <div id="collapseA9" class="accordion-body collapse"> <div class="accordion-inner">Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.</div> </div> </div> <div class="accordion-group"> <div class="accordion-heading"><a class="accordion-toggle" href="#collapseA10" data-toggle="collapse" data-parent="#accordion2"> • What is the return policy? </a></div> <div id="collapseA10" class="accordion-body collapse"> <div class="accordion-inner">Please see ourReturn & Exchange for complete details regarding our return policy.</div> </div> </div> </div> </div>  <p>Guarantees</p> <div class="container-fluid"> <div id="accordion2" class="accordion"> <div class="accordion-group"> <div class="accordion-heading"><a class="accordion-toggle" href="#collapseB1" data-toggle="collapse" data-parent="#accordion2"> • Low Price Guarantee </a></div> <div id="collapseB1" class="accordion-body collapse"> <div class="accordion-inner">It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE your money!</div> </div> </div> <div class="accordion-group"> <div class="accordion-heading"><a class="accordion-toggle" href="#collapseB2" data-toggle="collapse" data-parent="#accordion2"> • Privacy Policy </a></div> <div id="collapseB2" class="accordion-body collapse"> <div class="accordion-inner">We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.</div> </div> </div> </div> </div>  <p>Additional Support</p> <div class="container-fluid"> <div id="accordion2" class="accordion"> <div class="accordion-group"> <div class="accordion-heading"><a class="accordion-toggle" href="#collapseB3" data-toggle="collapse" data-parent="#accordion2"> • I need a copy of my receipt/invoice. </a></div> <div id="collapseB3" class="accordion-body collapse"> <div class="accordion-inner">Click the "My Account / My Orders/View Order/Print Order" link at our site to print invoices. Or you can ask our serve for one.</div> </div> </div> <div class="accordion-group"> <div class="accordion-heading"><a class="accordion-toggle" href="#collapseB4" data-toggle="collapse" data-parent="#accordion2"> • How do I find my product? </a></div> <div id="collapseB4" class="accordion-body collapse"> <div class="accordion-inner">You may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.</div> </div> </div> <div class="accordion-group"> <div class="accordion-heading"><a class="accordion-toggle" href="#collapseB5" data-toggle="collapse" data-parent="#accordion2"> • How do I contact you? </a></div> <div id="collapseB5" class="accordion-body collapse"> <div class="accordion-inner">Any question about products,delivery,custom values and even customer service after payment.Please feel free to contact our serve,information as follows: Contact:Email: sales@esiks.com or send Ticket</div> </div> </div> </div> </div> </div> </div>